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ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience! |
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ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US! |
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ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US! |
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Organizational Readiness Service based on 2 decades of ITSM and ISM Experience! |
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ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience! |
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ISO/IEC 27002, |
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Atlanta, GA |
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Chicago, IL |
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Dallas, TX |
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Denver, CO |
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Detroit, MI |
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Ft. Lauderdale, FL |
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Houston, TX |
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Kansas City, KS |
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Miami, FL |
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New York, NY |
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Phoenix, AZ |
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Portland, OR |
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San Diego, CA |
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San Francisco, CA |
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Seattle, WA |
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St. Louis, MO |
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News from InterProm USA
| ITIL, ITSM, ISO/IEC 20000, ISO/IEC 27001 and ISM News |
| ITIL v3 Update Project | 18 February 2010 |
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In August 2009, the OGC announced it was going to update the core publications of ITIL v3. In the mean time it has assigned authors and established a governance and development. The ‘More Information’ link includes a document which gives an overview of the approach to the present update of the ITIL V3 core publications. It outlines the scope, plans and governance structure of the update work. It also shows the way in which the proposed structure and scope supports improvements recommended by the ITIL Change Advisory Board. The Board analyzed issues logged between the V3 publication date and November 2009. Finally, an approximate guide to development timescales is given.
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| Organizational Readiness Service | 18 January 2010 |
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Our Organizational Readiness service emphasizes on the preparedness aspects an organization should address for faster returns on investments regarding adoptions of ITSM and ISM best practices such as ITIL® and COBIT® and adherence to global ITSM and ISM quality standards such as ISO/IEC 20000 and ISO/IEC 27001.
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| ISO/IEC 27002 Advanced Now Available! | 4 January 2010 |
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InterProm USA is proud to announce that we now offer the ISO/IEC 27002 Information Security Management Advanced Certification training course! This 3-day hands-on course provides a unique non-technical angle to the information security management challenges of today’s IT service providers. What further distinguishes this course from others is its links to IT Service Management. This makes the course a welcome addition to the ITIL Intermediate and Expert courses, which lack the Information Security Management focus.
The ISO/IEC 27002 Advanced course requires the ISO/IEC 27002 Foundation certificate or an equivalent certificate. The course is offered in multiple cities in the US as well as onsite. We anticipate offering the course in a virtual format by March 2010.
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| ITIL v2 Withdrawal | 29 October 2009 |
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Today at the itSMF International Chapter Leadership meeting in Barcelona Spain, the timeline for the withdrawal of ITIL v2 was announced. The announcement followed the review of the results from the joint survey undertaken by the itSMF International on behalf of the UK OGC.
Based on the feedback of the community the OGC announced that removal of the version 2 (exams and publications) to be completed globally by June 30, 2011. The removal will take place in a phased approach with all with all language variants of individual qualifications and publications being removed at the same time.
Education Dates:
- ITIL v2 Foundation to cease June 30, 2010
- ITIL v2 Manager to cease August 31, 2010
- ITIL v2 Practitioner to cease Dec 31, 2010
- ITIL v2-v3 Foundation Bridge to cease Dec 31, 2010
(All of the above will be available for re-sits until June 30, 2011)
- ITIL v2-v3 Manager Bridge to cease June 30, 2011
Publication Dates:
- Service Support publications will be removed on June 30, 2011
- Service Delivery publications will be removed on June 30, 2011
- Availability of all other v2 publications to be considered as reprinting required with the proviso that they will be removed no later than June 30, 2011.
This announcement has been some time in coming and followed the availability of ITIL v3 publications and education in multiple languages which the itSMF International and Chapters have been heavily promoting.
This announcement also reflects the examination data which had for some time identified that the majority of examinations are now based on v3.
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| InterProm, EXIN and Houston LIG promote ISO 20000 | 30 June 2009 |
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On August 26, the Houston LIG will have its next membership meeting. The meeting will consist of an ISO/IEC 20000 Workshop.
On August 27 and 28, an ISO/IEC 20000 Foundation Certification Training Course will be conducted for just $595! This includes all EXIN's exam fees.
Both the LIG meeting and the Training Course are sponsored by InterProm USA and EXIN USA.
Click on the link below to register for the training course.
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| InterProm, EXIN and itSMF AZ LIG promote ISO 20000 | 30 June 2009 |
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On August 19, the AZ LIG will have its next membership meeting. The meeting will consist of an ISO/IEC 20000 Workshop.
On August 20 and 21, an ISO/IEC 20000 Foundation Certification Training Course will be conducted for just $595! This includes all EXIN's exam fees.
Both the LIG meeting and the Training Course are sponsored by InterProm USA and EXIN USA.
Click on the link below to register for the training course.
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| Mart Rovers to present at the itSMF Fusion 2009 | 1 June 2009 |
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Mart Rovers, President of InterProm USA, will present at the itSMF Fusion 2009 in Dallas, TX.
His presentation, will address how process automation can accelerate the success of an IT Service Management program.
The presentation has been scheduled on September 23, the last day of the Fusion.
Please visit the Fusion's website by clicking on the link below to learn more about his presentation.
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| InterProm and the ISO/IEC 20000 SIG at the Fusion | 1 June 2009 |
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Mart Rovers, together with all the enthusiastic Board Members of the itSMF ISO/IEC 20000 SIG, will host a special session at the Fusion around ISO/IEC 20000. The session will consist of two presentations and an expert panel discussion addressing how to benefit from this internation IT Service Management standard.
To learn more about this session simply follow the link below.
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| InterProm will teach at the itSMF USA Fusion 2009! | 1 June 2009 |
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InterProm USA has been selected to conduct an ISO/IEC 20000 Foundation Certifiaction Training Course at the itSMF Fusion 2009 in Dallas, TX.
The course has been scheduled for September 19-20, the weekend prior to week of the Fusion.
Please visit the Fusion's website by clicking on the link below to sign up for this class.
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| New Books in our Online Book Stores! | 30 May 2009 |
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Seven new ITIL and ITSM books have been added to our bookstore today!
ASL 2.0 - A Framework for Application Management
BiSL - A Framework for Business Information Management
ITIL v3 Management Guides
Implementing Metrics for IT Service Management
IT Service Management Global Best Practices
Risk Management based on M_o_R - A Management Guide
Check out our bookstores and see how these hands-on publications can expedite your IT Service Management initiative!
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| ISO/IEC 20000 Professional Accreditation | 8 April 2009 |
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InterProm USA is now officially the first Accredited Training Provider in the world to offer 4 ISO/IEC 20000 Professional Certification training courses. The ISO/IEC 20000 Professional certification courses address the how-to of implementing the ISO/IEC 20000 requirements. ISO/IEC 20000, the global IT Service Management standard, leads to fast-track IT Service Management excellence. The certification training courses are a viable alternative to the version-sensitive and still-in-draft-version ITIL v3 Intermediate certification training courses. On top of it all, ISO/IEC 20000 is framework independent. This means that your adoption of best practices stemming from COBIT, MOF, CMMI or other frameworks also contribute to ISO/IEC 20000 certification. We strongly recommend considering the ISO/IEC 20000 certification route!
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| ISO/IEC 27002 Foundation Certification Training | 7 April 2009 |
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InterProm USA is the first Training Provider in the world to offer the ISO/IEC 27002 Information Security Management Foundation Certification training course. The ISO/IEC 27002 Foundation certification course address the fundamentals of the ISO/IEC 27002 requirements. ISO/IEC 27002, the global Information Security Management standard, leads to Information Security Management excellence. The certification training course complements the ITIL and ISO/IEC 20000 certification training courses by providing more depth and insight into Information Security Management. We strongly recommend considering the ISO/IEC 27002 certification route!
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| ISO/IEC 20000 Professional Certification | 18 March 2009 |
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InterProm USA has become the first Training Provider in the world to offer 4 ISO/IEC 20000 Professional Certification training courses. Currently, only two companies in Germany offer just one of the Professional certification courses. The ISO/IEC 20000 Professional certification courses address the how-to of implementing the ISO/IEC 20000 requirements. ISO/IEC 20000, the global IT Service Management standard, leads to fast-track IT Service Management excellence. The certification training courses are a viable alternative to the version-sensitive and still-in-draft-version ITIL v3 Intermediate certification training courses. On top of it all, ISO/IEC 20000 is framework independent. This means that your adoption of best practices stemming from COBIT, MOF, CMMI or other frameworks also contribute to ISO/IEC 20000 certification. We strongly recommend considering the ISO/IEC 20000 certification route!
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| ITIL Lifecycle Suite in price reduced | 14 March 2009 |
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The complete ITIL Lifecycle Suite now for just $420… In an effort to help our customers during these economically challenging times we have reduced the prices of our complete bookstore. Check out our bookstore and benefit from prices that have never been this low…
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| ClearCost at the IT Financial Management Week | 14 February 2009 |
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InterProm co-sponsors the 6th Annual IT Financial Management Week with ClearCost. The event will be held in Orlando, FL from February 23-25. IT Executive Consulting, our Australian Business Partner and owner of the ClearCost product will conduct and presentation at the event. Both InterProm USA and IT Executive Consulting will staff a booth offering product demos of ClearCost to the visitors. We will have a small gift for you when referencing this News article while visiting our booth!
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| New White Paper - What is ISO-IEC 20000? | 14 January 2009 |
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ISO-IEC 20000 certification is gaining momentum worldwide, except for the US… In an effort to have also US-firms benefit from this standard we have put together a White Paper describing the basics of this ITSM certification. InterProm USA is also actively involved in the itSMF USA ISO-IEC 20000 Special Interest Group (SIG) and will contribute to the itSMF USA ISO-IEC 20000 Road Show in 2009.
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| ITIL v3 Foundation Bridge Changes | 7 January 2009 |
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APMG has announced that the duration of the ITIL v3 Foundation Bridge will change after May 1st, 2009. Currently, the required duration is 6.5 hours. After May 1st the required duration will be 9.5 hours. The main reasons for this increase in duration are some significant changes in the course curriculum. Some topics have been removed such as the Service V model, Service Sourcing and Service Portfolio Management, while others have been added. Examples of additions are Types of Changes, Remediation Planning, Knowledge Management and the role of KPIs. As a result of this the course will last 1.5 days and therefore the course fees will increase. For those who are considering participating in an ITIL v3 Foundation Bridge course we recommend registering for a class prior to May 1st and benefit from lower course fees.
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| ClearCost for Financial Transparency | 14 November 2008 |
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We are very excited announcing that InterProm USA has become the US reseller for a one-of-a-kind Financial Management software solution: ClearCost. ClearCost has a long track-record in Australia and is making inroads in the US market very rapidly. This unique solution offers immediate return on investment for those who have budget responsibility and are seeking an easy way to relate actual or budgetary IT costs to IT Services to IT Service Usage and safe time and effort at the same time. Besides supporting your Financial Management process, ClearCost automates the financial part of your Technical Service Catalogue and Business Service Catalogue. It provides much needed instant financial transparency to IT and the business and eliminates your IT budgeting, accounting and charging process from being spreadsheet-dependent.
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| Course Schedule 2009 Released | 11 November 2008 |
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Please check out our Course Schedule for 2009. We are proud of offering for 12 years in a row now an open enrollment option for ITIL and ITSM certification training courses nationwide!
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| ITIL v3 Key Element Guides | 5 June 2008 |
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The OGC has released five pocket-sized ITIL v3 Key Element Guides. Each guide consists of a synopsis of the one of the five core ITIL v3 Service Lifecycle publications. The Guides can now be purchased from our online bookstore.
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| APMG Announces Release Dates | 22 May 2008 |
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One year after the introduction of ITIL version 3, APMG announces today the release dates of the Intermediate Level Certification Training Courses. ITIL v3 practitioners can expect the first Intermediate Level training courses by the end of 2008 and early 2009 when taking into account the time that will be needed to develop and accredit the course materials and the instructors.
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| New ISO/IEC 20000 Publications | 21 May 2008 |
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Two new ISO/IEC 20000 publications are now for sale in our bookstore: 'ISO/IEC 20000 - An Introduction' and 'Implementing ISO/IEC 20000 Certification - The Roadmap'. Both will further contribute to the increasing popularity of this international service management standard. Mart Rovers, President of InterProm USA, has been acknowledged in both books for his contribution.
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| InterProm USA Sponsors the AZ Government Summit | 1 April 2008 |
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On May 28-29 the Arizona Digital Government Summit will be sponsored by InterProm USA. The event will take place at the Hyatt Regency hotel in Phoenix. How to implement the ITIL best practices will be part of the many interesting agenda items.
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| InterProm Presents Twice at the ITFM Conference | 15 March 2008 |
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In June InterProm USA will be speaking twice at the IT Financial Management Conference. The two topics InterProm will present are about ITIL and Calculating ROI and about Charging for IT Services. This will be the second year in a row that InterProm has been chosen as a speaker at this event. The conference will be held at the Mission Inn and Spa in Riverside, California from June 2-6.
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| ITIL Service Manager Course Fees Reduction! | 22 February 2008 |
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Today we are announcing a permanent reduction in course fees for the 14-day ITIL Service Manager certification training course! The new promotion price is now $2,700 per module. This includes the certification examination fees, both 1-day exam preparations, as well as the Service Support and Service Delivery books. With this sharp reduction of the traditionally high course fees this training course has become within reach of many enthusiastic ITIL process implementers. We look forward to seeing you in our classroom!
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| ISO 20000 Foundation Certification Training Course | 8 January 2008 |
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InterProm USA is proud to announce the release of the new ISO 20000 Foundation Certification Training Course. This course replaces the SQMF training course and is the first of a series of eight new ISO 20000 Certification training courses for individuals.
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| ITIL v3 Foundation Curriculum Change | 26 October 2007 |
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At the Qualification Board Meeting of 10-26-2007, APMG confirmed that they will remove Service Strategy and Continual Service Improvement requirements from the ITIL V3 Foundation Exam Syllabus. It is expected that the adjustments will be made by December 1, 2007 and a new V3 Syllabus will be issued. The exam version will also be updated to reflect the change.
This change is a direct result from input received from the ITIL Training Community.
We will provide you with further information as it becomes available.
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| ITIL v3 Readiness Assessment | 14 October 2007 |
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InterProm USA’s ITIL v3 Readiness Assessment is an in-depth assessment of your level of readiness migrating to and/or starting the implementation of the ITIL v3 Service Lifecycle. The results of this assessment is a clear and concise migration plan for organizations having implemented best practices of ITIL v2, respectively implementation plan for those organizations who are at the early stages of the ITIL implementation journey.
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| ITIL v3 Overview Courses | 12 October 2007 |
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InterProm launches a series of ITIL v3 Overview training courses targeting the Executive levels of IT. Only a minor portion of the training courses is dedicated to what ITIL’s v3 entails. The majority of the training course’s curriculum addresses topics of interest to IT Executives such as the impact of ITIL v3 on the IT Organization and the IT Customers.
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| ITIL v3 Certification Courses | 31 July 2007 |
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We are excited announcing the availability of 5(!) new ITIL v3 Certification training courses, including the 1-day ITIL v3 Foundation Bridge and the 3-day ITIL v3 Foundation certification training courses.
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| Price Increase | 15 July 2007 |
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The weakness of the US Dollar compared to the Euro and the British Pound Sterling has caused us to increase our prices of the publications we resell for the first time in more than 6 years. The moment the US Dollar becomes stronger again we promise to lower the prices again. InterProm USA is a consulting and training firm and reselling publications is not our core business. This is why we can keep our prices low. This has been our policy since 2001 when we started reselling ITIL/ITSM-related publications, which has resulted in the lowest prices in the market. Why pay more?
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| The World of IT Financial Management | 17 April 2007 |
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InterProm facilitates a 3-hours workshop during the opening day of The World of IT Financial Management Conference in Las Vegas on Monday June 25. This interactive session will address the role of the Service Manager.
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| Our new Partner: Software License Consultants | 17 March 2007 |
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InterProm's Contract Management services (SLA, OLA and UC Development and Negotiations) has been enriched with the complementary services of Software License Consultants, a firm that is specialized in renegotiating license agreements in order to better align the third party's services and on top of that save extraordinary amounts of money.
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| InterProm partners with Managed Objects | 22 January 2007 |
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InterProm USA and Managed Objects announce the formalization of their business relationship. Both firms have a strong background in Business Service Management (BSM) offerings. Customers will benefit tremendously from the combined high-value BSM Service offerings of InterProm USA and the industry-leading BSM Product offerings of Managed Objects.
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| ITIL Foundation Promotions | 21 January 2007 |
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Make use of this one-time special promotion offer and attend the ITIL Foundation certification training course for just $695, representing a $500 discount! After two successful trials in Houston and Phoenix, resulting in 100% passing rates, this promotion will now be offered in Seattle, St. Louis and New York this Spring. Check out our website for details.
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| The Business Perspective Volume 2 | 12 January 2007 |
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The long-awaited Volume 2 of the ITIL Business Perspective book is available now. This publication addresses the alignment of IT to the Business from a Business persective. This will be the last publication of ITIL version 2. Version 3 will be released in April 2007.
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| New Practitioner Courses | 13 November 2006 |
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In April 2007, EXIN will release the exam requirements for the ITIL Practitioner Agree and Define certification training course. This course includes Service Level Management and Financial Management for IT Services. In July 2007, EXIN will release the exam requirements for ITIL Practitioner Plan and Improve, which combines Capacity Mgmt, IT Service Continuity Mgmt and Availability Mgmt. As of 1-1-2007 all 2-day Practitioner certification training courses will be discontinued, except for Service Level Mgmt and Security Mgmt. Both will retire on 1-1-2008.
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| ISEB and EXIN Alliance | 13 November 2006 |
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The two leading IT Service Management examination providers BCS-ISEB and EXIN have formally joined hands on 1 November 2006. In a joint Memorandum of Understanding the organizations set out their mission to continually improve professionalism in IT Service Management. The new joint working initiative will provide a worldwide occupational competency framework for IT Service Management at all levels.
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| 2007 Open Enrollment Course Schedule | 7 November 2006 |
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The 2007 Open Enrollment Course Schedule is now available on our website! We are excited to have added Pittsburg and Philadelphia to our course locations!
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| InterProm USA at the SIM | 6 November 2006 |
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InterProm USA presents during the Society for Information Management and COMIT meetings in Houston on November 28 & 29, 2006. The title of the presentation will be The Role of the Service Manager.
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| New ITSM Library Publications | 1 October 2006 |
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The following new ITSM publications are now available in our bookstore at a price level that is 10%-30% less than the average price:
- Service Agreements
- Frameworks for IT Management
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| itSMF Houston LIG | 30 September 2006 |
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InterProm USA will sponsor another itSMF Houston LIG event on November 2nd. This time, InterProm USA will conduct two simultaneous half-day Apollo 13 Simulations for 36 qualified ITIL practitioners.
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| Alignability for ServiceCenter | 29 September 2006 |
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The Alignability for ServiceCenter product has been released. This product is targeted at organizations that are already using ServiceCenter and want to improve the maturity of their processes and at the same time upgrade to the latest version of ServiceCenter. The product is also ideal for new customers that want a 100% out-of-the-box solution without any customization limitations. It is also the right product for new customers that want to have a future-proof solution, because it allows a smooth migration to the Service Manager product which HP plans to build on ServiceCenter technology.
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| Westbury Context Manager | 26 September 2006 |
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Westbury announces a new solution that will greatly help HP OpenView Service Desk customers: Context Manager
Your service management environment contains valuable information that can be extremely useful when addressing new incoming calls. The challenge is getting to this information in a fast and efficient manner, especially as the required information is often spread across multiple sources.
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| InterProm USA at Mercury World | 16 September 2006 |
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InterProm USA will conduct six ITIL Assessments Workshops during the upcoming Mercury World in las Vegas from October 8 - 11.
For customers who have already started their IT Service Management initiatives, or for companies who are just getting started, Mercury and InterProm USA will offer a series of half day workshops. These Mercury World ITIL Assessment workshops help you get started in Service Management processes and enable you to make a large impact quickly.
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| IT Asset Mgmt West Conference | 4 September 2006 |
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InterProm USA will speak at the IT and Telecom Financial and Asset Mgmt West Conference on October 23, 2006. The title of the presentation is Achieving Cost Savings Utilizing ITIL Best Practices by Mart Rovers, President InterProm USA Corporation
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| itSMF Houston LIG | 16 August 2006 |
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InterProm USA will speak during the upcoming itSMF Houston LIG meeting on August 30, 2006. Mart Rovers will do two presentations: Successfully implementing ITSM Tools and Frameworks for IT Management. InterProm USA also co-sponsors the event with free copies of the Six Sigma for IT Management book for the first 65 attendees. Mart Rovers was a contributor to this publication.
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| Service Quality Management Foundation | 12 July 2006 |
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InterProm USA releases a new EXIN certification training course: “Service Quality Management Foundation”. This two-day ISO20000-based training course enables participants implementing service quality management systems in support of their ITIL implementations or for those customers who are seeking the ISO20000 certification level for their IT organization.
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| Six Sigma for IT Management | 10 July 2006 |
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Mart Rovers, President of InterProm USA, was part of the Quality Auditing Team of the new ITSM publication Six Sigma for IT Management, which is now available in our ITSM Bookstore.
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| New ITSM Publications | 9 July 2006 |
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The following new ITSM publications are now available in our bookstore at a price level that is 10%-30% less than the average price:
-Foundations of ITSM based on ITIL
-Implementing Information Security
-Information Security
-ISO 20000 Pocket Guide
-ASL Management Guide
-IT Procurement based on ISPL
-IT Governance based on COBIT
-Metrics for ITSM
-Six Sigma for IT Management
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| IBM Business Partner | 4 July 2006 |
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In continuation of its recognition in the BSM market InterProm USA becomes an IBM Business Partner. Our customers will even more benefit from our vendor-agnostic tool recommendations and hands-on expertise. Like HP and Mercury, IBM will now also benefit from our experience to enhance and enrich its BSM product portfolio.
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| ITIL on the River | 20 June 2006 |
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InterProm USA sponsors and presents at the annual ITIL on the River event of the itSMF Sacramento LIG. In recognition of our ongoing support for this Local Interest Group we offer an ITIL Foundation training course in Sacramento on August 21-22 for just $595...
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| ITIL Foundation Special Edition | 18 May 2006 |
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In response to a frequent need of our customers, InterProm USA now offers a special edition of the ITIL Foundation training course. During this 3-day version time is set aside to address aspects such as “How to implement ITIL”, “ITSM software tools to support ITIL” and “How to assess my processes”. Also available are ITSM tool-specific ITIL Foundation training courses during which is demonstrated how the tool (e.g. HP Service Desk, Infra, Mercury ITG, etc.) supports the ITIL processes.
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| InterProm USA SPOT Training Courses | 15 May 2006 |
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InterProm USA adds more than 20 news training courses to its curriculum. Each in support of typical challenges our customers are facing when investing in Business Service Management projects. The training courses are categorized according to our SPOT approach: training courses to improve your Services, Processes, Organization and Technology.
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| Logon as a Visitor | 2 May 2006 |
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As part of the rollout of our new Website our visitors now have the possibility to register on our site and obtain access to a wealth of information such as free white papers, presentations, ITIL events and much, much more. For our most valuable customers we now offer a separate section that offers even more information. And for our premier business partners we have created their own section with partner-specific information.
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| InterProm USA Releases a New Website | 1 May 2006 |
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InterProm USA releases a completely redesigned website. Besides a new look-and-feel, the new website is even more content-rich. Especially when registering as a frequent visitor. The new site also allows for easy registration to our open enrollment training courses in more than 30 cities accross the U.S.
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| Foundations of ITSM based on ITIL | 21 April 2006 |
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Mart Rovers, President of InterProm USA, was part of the Quality Auditing Team of the new ITSM publication Foundations of IT Service Management based on ITIL. This publication is also available on CD-ROM in our ITSM Bookstore.
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| HDI 2006 Annual Conference and Expo | 13 February 2006 |
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InterProm USA will present at the HDI 2006 Annual Conference and Expo, which will take place from March 19th-22nd in Nashville TN. InterProm will facilitate a 1-hour presentation with the title: Successfully Implementing ITSM Tools. InterProm offers free-of-charge 30-minutes Ask the expert sessions during the event. Click here to schedule a session.
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| 4th Annual IT Financial Management Week conference | 20 January 2006 |
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InterProm USA sponsors and will present at the 4th Annual IT Financial Management Week conference, which will take place from April 3rd-6th at the Wyndham Miami Beach Resort. InterProm will facilitate a 3-hour workshop with the title: Achieving IT Cost Savings Utilizing ITIL Tools and Strategies. InterProm will offer discounts for its business contacts that are interested in attending this event. InterProm offers free-of-charge 30-minutes Ask the expert sessions during the event.
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| ISO/IEC 20000 Certification Consulting | 15 January 2006 |
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In continuation of its ITSM-market leadership role InterProm USA is amongst the very first US-based companies that has multiple itSMF accredited BS 15000 or ISO 20000 consultants on its team. In combination with our practical and pragmatic approach these qualified individuals can fully prepare your organization to become BS 15000, which is now ISO 20000, certified.
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| Mercury Alliance Partner | 10 January 2006 |
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After more than a year of successfully executing combined initiatives, and having ITIL-certified more than 100 Mercury employees, InterProm USA has earned the Select Alliance Partner status of Mercury. InterProm contributed to the birth of Mercury's ITIL-based ITSM Accelerator tool and offers implementation services for this unique IT Service Management process and tool solution.
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