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News from InterProm USA

ITIL, ITSM, ISO/IEC 20000, ISO/IEC 27001 and ISM News

ITIL v3 Update Project

18 February 2010

In August 2009, the OGC announced it was going to update the core publications of ITIL v3. In the mean time it has assigned authors and established a governance and development. The ‘More Information’ link includes a document which gives an overview of the approach to the present update of the ITIL V3 core publications. It outlines the scope, plans and governance structure of the update work. It also shows the way in which the proposed structure and scope supports improvements recommended by the ITIL Change Advisory Board. The Board analyzed issues logged between the V3 publication date and November 2009. Finally, an approximate guide to development timescales is given.

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Organizational Readiness Service	18 January 2010
Our Organizational Readiness service emphasizes on the preparedness aspects an organization should address for faster returns on investments regarding adoptions of ITSM and ISM best practices such as ITIL® and COBIT® and adherence to global ITSM and ISM quality standards such as ISO/IEC 20000 and ISO/IEC 27001. More Information Posted By: interpromadmin Add Comment \| View Comments (0)

ISO/IEC 27002 Advanced Now Available!

4 January 2010

InterProm USA is proud to announce that we now offer the ISO/IEC 27002 Information Security Management Advanced Certification training course! This 3-day hands-on course provides a unique non-technical angle to the information security management challenges of today’s IT service providers. What further distinguishes this course from others is its links to IT Service Management. This makes the course a welcome addition to the ITIL Intermediate and Expert courses, which lack the Information Security Management focus.
The ISO/IEC 27002 Advanced course requires the ISO/IEC 27002 Foundation certificate or an equivalent certificate. The course is offered in multiple cities in the US as well as onsite. We anticipate offering the course in a virtual format by March 2010.

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ITIL v2 Withdrawal

29 October 2009

Today at the itSMF International Chapter Leadership meeting in Barcelona Spain, the timeline for the withdrawal of ITIL v2 was announced. The announcement followed the review of the results from the joint survey undertaken by the itSMF International on behalf of the UK OGC.

Based on the feedback of the community the OGC announced that removal of the version 2 (exams and publications) to be completed globally by June 30, 2011. The removal will take place in a phased approach with all with all language variants of individual qualifications and publications being removed at the same time.

Education Dates:

- ITIL v2 Foundation to cease June 30, 2010
- ITIL v2 Manager to cease August 31, 2010
- ITIL v2 Practitioner to cease Dec 31, 2010
- ITIL v2-v3 Foundation Bridge to cease Dec 31, 2010
(All of the above will be available for re-sits until June 30, 2011)
- ITIL v2-v3 Manager Bridge to cease June 30, 2011

Publication Dates:

- Service Support publications will be removed on June 30, 2011
- Service Delivery publications will be removed on June 30, 2011
- Availability of all other v2 publications to be considered as reprinting required with the proviso that they will be removed no later than June 30, 2011.
This announcement has been some time in coming and followed the availability of ITIL v3 publications and education in multiple languages which the itSMF International and Chapters have been heavily promoting.
This announcement also reflects the examination data which had for some time identified that the majority of examinations are now based on v3.

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ITIL v3 Credit Policy	13 August 2009
APMG has published a new version of the ITIL v3 Credit Policy today. Follow the link to learn all the details. More Information Posted By: interpromadmin Add Comment \| View Comments (0)