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	ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!
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	ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!
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	ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!
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	Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!
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Experts in Business Service Management (BSM)

BSM Consulting

For each level of familiarity with Business Service Management (BSM), InterProm USA offers a wide variety of BSM Consulting Services. We offer fixed-price SMB consulting services for the SMB market.

When new to BSM or when starting the BSM Journey:

• ITIL v3 Readiness Assessment
• ITSM Maturity Assessment (SPOT™-Check)
• Online ITIL Process Maturity Assessment Subscription
• ITIL ROI Assessment (Q1 2008)
• ITSM Implementation Roadmap Design
• ITSM Tool Architecture Assessment & Design

For the SMB Market:

• Fixed-price Process Maturity Assessment
• Fixed-price ITSM Implementation Roadmap Design
• Fixed-price Implementation of OpenView Service Desk
• Fixed-price Implementation of Infra
• Fixed-price Implementation of Westbury Software
• Fixed-price Implementation of ITIL Processes
• Fixed-price SLA Review and Improve

When preferably having completed ITIL Foundation, ITIL Practitioner and/or ITIL Service Manager certification exams:

• ITSM Implementation Services
• Implementation of ITSM Tools
• Implementation of ASL Best Practices
• Implementation of BiSL Best Practices
• Implementation of ITIL Best Practices
• Implementation of ISPL Best Practices

Successful ITSM Consulting

InterProm USA has a long track record of successful ITSM consulting engagements. Many of our customers are willing to share with you their satisfaction with the quality of our consulting services. The main contributors to this success are:
• all our consultants are ITIL Service Manager certified
• all our consultants have been engaged in ITIL consulting projects for 5+ years
• we have consultants that are also certified in ITSM tools
• we have consultants that are also ISO 20000 certified consultants.