Seller of ITIL Books - Provider of ITSM, ISM Consulting Services and ITIL, ISO/IEC 20000 and ISO/IEC 27002 Certification Courses
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An Experienced Leader in ITSM and ISM Consulting & Training Services
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SPOT Training from an Experienced Leader in ITSM and BSM Consulting
ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!
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ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!
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ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!
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Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!
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Experts in Business Service Management (BSM)Experts in BSMBSM, ITSM, ITIL Certification
BSM - Business Service ManagementBSM Consulting: ITSM

BSM Consulting

For each level of familiarity with Business Service Management (BSM), InterProm USA offers a wide variety of BSM Consulting Services. We offer fixed-price SMB consulting services for the SMB market.

When new to BSM or when starting the BSM Journey:

ITIL v3 Readiness Assessment
ITSM Maturity Assessment (SPOT™-Check)
Online ITIL Process Maturity Assessment Subscription
ITIL ROI Assessment (Q1 2008)
ITSM Implementation Roadmap Design
ITSM Tool Architecture Assessment & Design

For the SMB Market:

Fixed-price Process Maturity Assessment
• Fixed-price ITSM Implementation Roadmap Design
• Fixed-price Implementation of OpenView Service Desk
• Fixed-price Implementation of Infra
• Fixed-price Implementation of Westbury Software
• Fixed-price Implementation of ITIL Processes
• Fixed-price SLA Review and Improve

When preferably having completed ITIL Foundation, ITIL Practitioner and/or ITIL Service Manager certification exams:

ITSM Implementation Services
• Implementation of ITSM Tools
• Implementation of ASL Best Practices
• Implementation of BiSL Best Practices
• Implementation of ITIL Best Practices
• Implementation of ISPL Best Practices

Successful ITSM Consulting

InterProm USA has a long track record of successful ITSM consulting engagements. Many of our customers are willing to share with you their satisfaction with the quality of our consulting services. The main contributors to this success are:
• all our consultants are ITIL Service Manager certified
• all our consultants have been engaged in ITIL consulting projects for 5+ years
• we have consultants that are also certified in ITSM tools
• we have consultants that are also ISO 20000 certified consultants.

 
Successful BSM Consulting
"I can use ITIL processes immediately in my job pertaining different areas.”
Ming Wong,
Florida Department of Health
Public ISO/IEC 20000 Certification Training
Arizona LIG Specials!
For itSMF USA Members!
ISO/IEC 20000 Foundation Bridge in Phoenix for just $375
April 5, 2010
Register for the ISO/IEC 20000 Foundation Bridge Course  more   
ISO/IEC 27002 Foundation in Phoenix for just $495
April 6 - 7, 2010
Register for the ISO/IEC 27002 Foundation Course  more   
ISO/IEC 20000 Foundation in Phoenix for just $595
April 8 - 9, 2010
Register for the ISO/IEC 20000 Foundation Course  more   
ISO/IEC 27002 Foundation in Phoenix for just $495
April 12 - 13, 2010
Register for the ISO/IEC 27002 Foundation Course  more   
ISO/IEC 20000 Foundation Bridge in Phoenix for just $375
April 14, 2010
Register for the ISO/IEC 20000 Foundation Bridge Course  more   
ISO/IEC 20000 PMI + Bridge in Phoenix for just $695
April 19 - 21, 2010
Register for the ISO/IEC 20000 Professional M&I + Bridge Course  more   
Arizona LIG Specials!
For non-itSMF USA Members
ISO/IEC 20000 Foundation Bridge in Phoenix for just $655
April 5, 2010
Register for the ISO/IEC 20000 Foundation Bridge Course  more   
ISO/IEC 27002 Foundation in Phoenix for just $895
April 6 - 7, 2010
Register for the ISO/IEC 27002 Foundation Course  more   
ISO/IEC 20000 Foundation in Phoenix for just $995
April 8 - 9, 2010
Register for the ISO/IEC 20000 Foundation Course  more   
ISO/IEC 27002 Foundation in Phoenix for just $895
April 12 - 13, 2010
Register for the ISO/IEC 27002 Foundation Course  more   
ISO/IEC 20000 Foundation Bridge in Phoenix for just $655
April 14, 2010
Register for the ISO/IEC 20000 Foundation Bridge Course  more   
ISO/IEC 20000 PMI + Bridge in Phoenix for just $1,095
April 19 - 21, 2010
Register for the ISO/IEC 20000 Professional M&I + Bridge Course  more   
 
Latest SPOT Highlights
The complete ITIL v3 Lifecycle Suite now for just $420…
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IT Financial Management
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