Having access to our experience and expertise on an as-needed basis is what our customers appeals the most about our ITIL and ITSM Coaching service. This piece-meal approach to guide you through your ITSM implementation journey has many other benefits:
  Flexibility of Time: You choose when you need your ITSM Coach; you don’t have to lock yourself into a long-term (onsite) engagement since you’re questions only concern specific topics which may come up at any given time
  Flexibility of Duration: You choose for how long you need your ITSM Coach; for example you start with committing to eight hours of coaching services and when more is needed you simply add more hours (or days) to your commitment. As such you stay in full control over your budget, which makes our coaching service very affordable
  Flexibility of Format: You choose how you need your ITSM Coach; you can call us, you can e-mail us, you can request for a conference call, you can request for an onsite coach, you can request for a virtual coach, etc.
  Flexibility of Expertise: You choose for what you need your ITSM Coach; sometimes you have a process-related question, sometimes you seek guidance on a people-related matter, sometimes you need help with the tool-related topic, etc.
  Flexibility of Resources: You choose who needs your ITSM Coach; access to our coach could be given to your process and/or service owner(s), but why not allow all implementation team members access to your personal ITSM coach?

  Contact us for more information about our ITIL v3 Coaching Services

  We have been serving the ITSM market for almost two decades
  Combined, our consultants bring more than a century of ITSM implementation experience to the table
  Each consultant has at least 10 years of hands-on ITSM implementation experience
  We jump-start ITSM implementations through our extensive repository of ITSM implementation templates
  Our implementation approach of best practices is pragmatic, down-to-earth, result-oriented, and affordable
  Our ITIL consultants are at a minimum ITIL Service Manager and ITIL Expert certified

  Organizational Readiness
  ITIL v3 Assessment
  ITIL v3 Roadmap Design
  ITIL v3 Workshops
  ITIL v3 Project Management
  ITIL v3 Coaching