InterProm USA offers the following instructor-led ISO/IEC 20000 Professional Certification Training Courses:

ISO/IEC 20000 Professional: Support of IT Services Control of IT Services Management & Improvement of ITSM Processes (M&I) M&I plus Foundation Bridge Alignment of IT and the Business Delivery of IT Services			Instructor-led
			Public 2.5 days	$1,595 Exam Included
			Virtual 5 x 4 hrs	$995 Exam Fees Excluded
Click here to Request a Course at your Facility

ISO/IEC 20000 Professional, Manager and Auditor Courses under Development

  2.5-day ISO/IEC 20000 Delivery of IT Services
    (available Fall 2010)
  5-day ISO/IEC 20000 Associate Consultant/Auditor
    (available Fall 2010)
  5-day ISO/IEC 20000 Internal Auditor
    (available Fall 2010)
  ISO/IEC 20000 Executive Auditor
    (requirements yet to be released by EXIN)

The ISO/IEC 20000 certification training courses are independent of which ITIL version you choose, or whether you make use of best practices as captured in COBIT, CMMI, etc. The prescriptive international service management requirements as they have been captured in ISO/IEC 20000 lead to faster operational excellence and are increasingly gaining in popularity.

The qualification and training program "ISO/IEC 20000 Qualification Scheme for Personnel" familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practical implementation of a management system, including the relationship with other relevant standards and associated best practices, methods and frameworks. The individual qualifications enable participants to apply their acquired knowledge and fulfill the role- and function-specific management tasks in IT Service Management in a goal-oriented manner. This well-structured training program helps participants to continuously improve their personal qualifications and thus supporting their continual professional development within their organization.
ISO/IEC 20000 certification examinations are supervised by EXIN.

InterProm USA is an EXIN-accredited ITIL and ISO/IEC Certification Training Course provider for:

ITIL v2-v3 Foundation Bridge   ITIL v3 Foundation   ITIL Practitioner   ITIL v3 Intermediate   ISO/IEC 20000 Foundation
ISO/IEC 20000 Foundation Bridge   ISO/IEC 20000 Professional   ISO/IEC 20000 Consultant Manager   ISO/IEC 20000 Executive Consultant Manager   ISO/IEC 27002 Foundation   ISO/IEC 27002 Advanced   MOF 4.0 Foundations

Effective ISO/IEC 20000 Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
  We use our own accredited instructors
  We use our own accredited course materials
  Our instructors are ITIL Service Manager and ITIL Expert certified
  Our instructors have been engaged in ITIL/ITSM consulting projects for almost two decades, and combine the course content with sharing their hands-on experience
  Our instructors are ISO/IEC 20000 and ISO/IEC 27002 certified

  Organizational Readiness
  ISO/IEC 20000 Assessment
  ISO/IEC 20000 Roadmap Design
  ISO/IEC 20000 Workshops
  ISO/IEC 20000 Project Management
  ISO/IEC 20000 Coaching